30-Day, No-Risk Guarantee – We are so confident that you will love your BaxMAX (once you try it for yourself) that we will offer you a full refund of your purchase (including shipping) for a period of 30 days from the date you receive your order. If, for any reason, you decide that the BaxMAX you purchased is not for you, simply visit our returns center, email us or call our customer support number at 1-888-422-9629 (Monday - Friday, 9am – 5pm EST) and we will arrange for your order to be returned and refunded – NO QUESTIONS ASKED!
5-Year Replacement Guarantee – We are so confident in the quality and workmanship of the BaxMAX that we Guarantee yours will remain in good working condition for 5 Years from the date you receive it. This means that if any part of the product fails, including Velcro, pulley cable, or any moving part, we consider it to be defective and will replace it with a new one. If your BaxMAX fails, simply email us or call our Customer Support number at 1-888-422-9629 (Monday - Friday, 9am – 5pm EST) and we will arrange for your BaxMAX to be replaced.